Account recovery

Subscription owner

Recovery is performed on the computer or server hosting this console. It is not available through a public reset link.

1. Stop the console with Ctrl+C.
2. In its existing PHBE-Subscription-Server folder, run Owner-Status.cmd as Administrator to check the exact login, lockout and authenticator-key status.
3. For a forgotten passphrase or lost authenticator, run Recover-Owner.cmd as Administrator.
4. Confirm RECOVER OWNER, enter the existing owner login and reason, then choose a new passphrase. Keep your authenticator, or enrol and verify a replacement.
5. Restart Start-Console.cmd and sign in. Previous sessions are invalidated.

Keep the existing SubscriptionData directory, database, authentication keys and server configuration. Recovery does not delete clients, invoices or payments. Never post passphrases, setup tokens or authenticator secrets in chat.

Customer portal

Ask Proficiency Hub for a fresh, one-use Portal invitation. Claiming it sets a new portal passphrase and invalidates previous sessions.